You will need your order number as well as one of the following to register your return: email address, postal code, phone number.

OPEN CONTACT FORM

Please note that we cannot accept returns that have not been opened via the contact form. Please DO NOT return any items to us without first opening a return request via the link above.

Return address

Hop Cycling

60 rue Louis Ampere

93330 Neuilly-sur Marne

France

Return costs

Return shipping costs are the responsibility of the customer, unless there was an order preparation error by Zone3fr or the product is under warranty, in which case a return label will be provided by Zone3

Refunds
Refunds are possible within 14 days of purchase, for orders placed solely on our site and not through a retailer.

Upon receipt, the product will be inspected to ensure its condition and compliance with return conditions.

The product may be opened and handled in order to verify its nature, characteristics, and proper functioning. However, any use or handling beyond a simple examination of the product that results in deterioration may lead to a depreciation of the refunded amount.

This depreciation will be assessed based on the actual condition of the product upon receipt. When damage renders the product unfit for resale, the depreciation may correspond to its full value.

The product must be returned with its original accessories and items necessary for its commercialization.

Print the shipping label provided via the returns platform. Customs duties and taxes specific to each country will not be refunded.